Cancellation and Refund Policy

This Cancellation and Refund Policy “Policy” governs all purchases made through Dodopin.com “Website”, “Platform”, “Service”, operated by:

FUTURE ONE TECHNOLOGY LTD Orion House Office 785, Bessemer Road, Welwyn Garden City, United Kingdom, AL7 1HH

and

VELCORE TECHNOLOGY LIMITED Unit 1603, 16th Floor, The L. Plaza, 367–375 Queen’s Road Central, Sheung Wan, Hong Kong

collectively referred to as “Dodopin”, “Company”, “we”, “us”, or “our”.

By purchasing from our Website, you agree to this Policy.

1. GENERAL POLICY

Due to the nature of digital products, all sales are generally final and non-refundable once delivery has been completed.

By completing a purchase, you acknowledge and accept that digital products cannot be returned once accessed, delivered, or used.

2. ORDER CANCELLATION

Orders may only be cancelled under the following conditions:

  • The order has not yet been processed or delivered
  • The cancellation request is submitted immediately after purchase

Once an order has been processed or delivered, cancellation is no longer possible.

Dodopin reserves the right to accept or reject cancellation requests at its sole discretion.

3. REFUND ELIGIBILITY

Refunds may only be granted in limited circumstances, including:

The product was not delivered The product is proven to be defective, invalid, or unusable upon delivery Duplicate transactions or billing errors

All refund claims must be supported by sufficient evidence.

4. NON-REFUNDABLE CASES

Refunds will not be provided in the following cases:

  • Change of mind after purchase
  • Lack of understanding of the product
  • Incorrect purchase by the user
  • Regional or compatibility issues not stated as guaranteed
  • Account suspensions or bans imposed by third-party services
  • Misuse, abuse, or violation of terms
  • Partial use or consumption of the product

5. REFUND PROCESS

To request a refund, users must:

  • Contact support through the Website
  • Provide order details and proof of issue
  • Submit the request within a reasonable timeframe after purchase

All requests are reviewed manually.

Dodopin reserves full discretion in determining refund outcomes.

6. REFUND METHOD

If approved, refunds may be issued via:

Original payment method, where possible Alternative methods including digital assets or store credit, at our discretion

Processing times may vary depending on the payment provider.

7. FRAUD AND ABUSE

We actively monitor transactions for fraud and abuse.

Dodopin reserves the right to:

  • Deny refund requests suspected of abuse
  • Block accounts involved in suspicious activity
  • Reverse transactions if fraud is detected

8. CHARGEBACKS

Users agree to contact Dodopin support before initiating any chargeback.

Unjustified chargebacks may result in:

  • Permanent account suspension
  • Blacklisting from future purchases
  • Legal action where applicable

We reserve the right to dispute all chargebacks with supporting evidence.

9. SERVICE INTERRUPTIONS

Temporary service issues or delays caused by:

  • Third-party providers
  • Technical maintenance
  • External factors

do not automatically qualify for refunds.

10. MODIFICATIONS TO THIS POLICY

Dodopin reserves the right to modify this Policy at any time.

Continued use of the Website constitutes acceptance of any changes.

11. CONTACT

For refund or cancellation requests, please contact us via the Website.